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What
is the best position for the operator
to sit in when performing dentistry? |
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I'm
already working more hours than I'd
like to admit. How am I going to increase
my productivity without creating even
more stress? |
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I
find the whole prospect of building
an office from scratch thoroughly intimidating.
I've heard so many horror stories about
cost overruns and construction delays.
Is it really possible to build reliably
without running into these problems? |
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How
long will it take you to design my new
office? |
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How
many operatories should a private dental
practice have in order to yield the
highest gross production? |
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I've
got a small practice. I work mainly
out of one room, and I'm basically happy
with the way I'm doing things. Why should
I change to your system? |
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Why
shouldn't I just have a local dental
supply company draw up my new office
plan? |
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How
do you create a treatment room in an
extremely small space? |
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I
have a very restricted amount of space
for my office renovation. How small
can I make my operatories, without diminishing
functionality? |
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How
do I make the transition from dental
school to private practice? |
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Who
are you? |
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What
do you do? |
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What
makes your designs so unique? |
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How
does ergonomics relate to the day to
day practice of dentistry? |
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Tell
me why chair conversion is so important
for overall profitability? |
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You
show a large number of standardized
plans, but my needs are special. How
should I proceed? |
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I've
heard that your offices are noted for
exceptional on-time performance. How
is that accomplished? |
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| Q. |
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What
is the best position for the operator
to sit in when performing dentistry? |
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| A. |
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There are a multitude of opinions
about operator position and, as is
commonly the case when there are differing
opinions, that usually means that
there is no single answer. However,
we can give you some background and
a method of deciding how to make positioning
ideal for your style of practice.
First, here's a bit of history. The
quest for "ideal" operator positioning
comes from the studies of industrial
hygiene (factories not dentistry!)
at the middle of the past century.
The whole idea was to make man part
of the machinery-- a tool with a dental
degree.
Here's the problem:
- Our patients vary; we have obese
patients and tiny patients and patients
that can't lie flat. This isn't
an assembly line.
- If you break the machine (the
doctor) you can't just buy a new
one! So we have to create an environment
that is best for the "machine" not
just for the task.
Therefore, we need to split the process
into basic principles and flexible
options.
Basic principles-- these are the
ones that you probably learned in
school:
- Back upright
- Minimal head tilt
- Thighs parallel to the floor (not
really -- more on this later)
- Feet flat on the floor (which
can't really happen because of the
foot control)
- Patient low to the legs (there
are reasons why this is probably
wrong too)
These principles are easier to adhere
to from the 10° to 12° position,
but that doesn't mean much in reality.
This brings us to a flexible view
of posture and positioning.
- Spines get nourishment through
motion. Motion is good! If you convert
to a fixed focal length, for example
with a microscope, you do so at
great personal risk, especially
if you perform long detailed procedures
such as endo or crown and bridge.
(There are solutions coming for
this but they are still a ways off).
- If it is true that bodies are
healthiest when in motion, the goal
should be to comfortably accommodate
the range of postures required to
provide care, so that it is not
a big deal when Mrs. "I-can't-lie-back-beyond-45°"
comes in for endo on an upper molar.
- To accomplish this you need flexible
equipment-- and most equipment isn't
very flexible.
What are the requirements for equipment
flexibility?
Flexible Equipment:
- Allows the operator to sit, stand
or sit-stand in function
- Allows the assistant and to a
lesser extent the operator to sit,
stand or sit-stand in function
- Permits work from 7° to 1°
for right handed operators (11°
to 5° for left handers)
- A flexible equipment layout should
not place dynamic instruments to
the side or rear of the operator
or assistant except in very special
situations (but please don't do
it -- you don't need to)
- Equipment flexibility is most
easily accomplished with over-the-patient
or over-the-head equipment
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| Q. |
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I'm
already working more hours than I'd
like to admit. How am I going to increase
my productivity without creating even
more stress? |
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| A. |
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Our
studies have shown that, even in successful
practices, significant time and energy
are spent every day on unproductive
effort, which delivers no benefit to
the patient and no profit to the practice.
We have found that careful planning
and organization can free up this time
and energy, which you can then use to
increase your income, spend more time
with your family, or could you imagine,
play more. Offices frequently experience
an immediate 30% increase in productivity
once the new workflow is complete. Improvements
continue well beyond this level as the
operator becomes more adept at the system
capabilities. |
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| Q. |
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I
find the whole prospect of building
an office from scratch thoroughly intimidating.
I've heard so many horror stories about
cost overruns and construction delays.
Is it really possible to build reliably
without running into these problems? |
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| A. |
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A
successful construction project is no
accident. It is the result of meticulous
planning and, more importantly- control.
It's easy for a contractor as the gatekeeper
to control your project. Design Ergonomics'
experience in construction planning
and our attention to process can help
you make and follow through on the decisions
that will lead to successful completion
of your office building - on time and
on budget. We will work with you from
the onset to control costs in the design
of your new office so that changes that
you or your contractor make during the
process, do not push you over budget.
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| Q. |
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How long
will it take you to design my new office? |
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| A. |
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That
depends entirely upon your needs. Once
you have provided us with a few critical
pieces of information we expect to provide
you with concept sketches in 7 working
days. No one else will make a commitment
like that. We have constructed entire
offices in as little as twelve weeks.
Slowing the process is only a benefit
for the designer. It never saves you
money. When possible we prefer to assign
a full time designer to your project
until its completion. |
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| Q. |
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How
many operatories should a private dental
practice have in order to yield the
highest gross production? |
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| A. |
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There are many, many factors involved
in determining absolute productivity
and many ways to influence productivity
without adding treatment rooms...
but that is another question!
We know that, in general practice,
one doctor and proper support staff
are, without question, best served
by three operatories per doctor--
not including hygiene rooms.
Most practitioners are unwilling to
do this and, as a consequence, suffer
economically and via increased
stress. If a practice is unable to
afford the space or expense of providing
this volume, it is best to stagger
office hours between practitioners.
Now, here is the real answer - You
can do this:
- Operatories don't have
to be big.
- They don't have to be expensive.
- They do have to multifunctional.
If you are smart about your operatory
design and implementation, you can
have it all-- number, productivity
and affordability. |
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| Q. |
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I've
got a small practice. I work mainly
out of one room, and I'm basically happy
with the way I'm doing things. Why should
I change to a system that is centered
on the overall office rather than treatment
room centric? |
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| A. |
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No
reason at all, if it's working for you
- great. However, if you're moving or
need to replace your existing equipment,
then you owe it to yourself to look
seriously at a centralized method of
organization. Take the time to investigate
our system carefully. If you're looking
to find more time, more income, or more
professional success in your practice...
make the change. If you are satisfied
with the way things are, quite frankly,
you're better off staying with what
you have. |
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| Q. |
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Why
shouldn't I just have a local dental
supply company draw up my new office
plan? |
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| A. |
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Working
with your local dental supply company
may seem like your simplest -and cheapest
design alternative - especially when
they throw out an offer for a free design.
However, it is said that, there is no
such thing as a free lunch and, when
it comes to design plans, someone has
to pay for that meal- that someone is
you. You'll pay in lost productivity,
poor space utilization, increased cabinet
and equipment costs, inadequate design
documentation, and a lack of esthetic
plan - just to name a few.
You can't really blame the supply company.
First, they make their big money on
supplies - hence the name. Equipment
is a headache for them, but they've
got to sell it, if not - they might
lose your account to a catalog. (Hmmm...
If you don't need them for equipment.
If you can use anyone for service...)
Second, chances are that they didn't
charge you up front for your "design",
which means they have to make money
somewhere.
So:
a) They design for what is easiest-for
them. They don't really know how to
increase your productivity through careful
layout-and they probably couldn't care
less about meeting your personal goals
and expectations. The faster and simpler
the job is for them, the better, because
doing the job right just costs them
more... much more. Remember, they don't
do dentistry for a living. Why should
we expect an equipment salesman to understand
peak performance when most dentists
don't?
b) They make sure to use a bunch of
cabinets and accessories you don't need
in order to get paid back for the design.
You'll never hear a supply company telling
you to simplify your supply cabinets
or to streamline on the variety of products
you need - that's where they make money!
In fact, they probably hope your cabinets
are a mess-then you'll buy more supplies
when you can't find the ones you already
own. (No, that's probably not true.
It just seems like it, doesn't it?)
Save yourself a bunch of money and pay
for your office design. You could hire
our firm or someone else - just make
sure they truly understand dentistry!
You'll save your money in the long run.
Don't worry, when it is time to purchase
supplies, your supplier will still be
there. |
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| Q. |
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How do
you create a treatment room in an extremely
small space? |
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| A. |
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Many
offices desperately need additional
treatment rooms, but the challenge
of creating additional space is huge.
Nonetheless, by using specialized
layouts, it is entirely possible to
create fantastic hygiene treatment
rooms in extremely compact spaces.
In order to compact doctor rooms,
we often use what we refer to as room
pairs, space saving and efficient
layouts. Though not always possible,
we frequently trim room dimensions
considerably, by recommending Ergonomic
Products' Inwall® cabinetry.
Another opportunity for increasing
operatory counts occurs, when there's
no real reason to make a hygiene room
design 9 or 10 feet wide, since so
few hygienists are 9 or 10 feet wide!
Wasted dimensions will only trigger
a waste in motion. And consequently
a waste of time and money. Compact
hygiene rooms are much easier to work
in.
By the way... we can also make reasonably
sized rooms super-productive!
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| Q. |
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I have
a very restricted amount of space for
my office renovation. How small can
I make my operatories, without diminishing
functionality? |
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| A. |
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Most
operatories are both too large and
too cramped! Dentists are only human
- we tend to take a space, and then
fill it up until there is absolutely
no room left to budge. Imagine how
that feels for the patient, to lie
amidst a clutter of dental objects.
Also, think about what it is doing
to your performance! Working in a
cramped and inefficiently organized
environment is like trying to change
your clothes in a broom closet! You
can do it, sure, but it won't be fun
or productive.
Normally, we recommend one primary
design objective for your treatment
rooms -- maximized throughput. Frequently,
we create symmetrical cross function
space (doctor and hygiene). We commonly
will set these rooms at 8' 4"
x 10' 6". Since room length
is rarely the constraint, even in
a crowded space, sometimes we'll even
go to 11' in length. This extra length
allows the room to feel less medical,
as it's more inviting and certainly
more spacious. Patients don't see
width and less is generally better
for wall use.
We can also redefine how you use your
space in general. In order to increase
your treatment room count, you may
not want to simply shrink each room
space, but instead consider... room
pairs.
The doctor and assistant team work
very, very differently than hygienists
or even hygienists with hygiene assistants.
Dedicated hygiene rooms should
be narrower. How wide is a hygienist's
wingspan? 4 1/2 feet? Why would you
put walls and shelves for your dental
equipment out where you have to stand
up and walk to get it? Why create
an 8 - 10' wide room for a
4 1/2' wide operator? In this situation,
the place for width is at the toe
end of the room where the patient
sees and feels its spaciousness.
Room pairs allow two rooms
in a width of as little as 14 feet.
That's right, f o u r t e e n
feet. That means that if you thought
that you had room for four operatories,
two pairs of rooms will leave
you with space for a fifth operatory.
And, you can accomplish all this for
about the same cost as creating the
four initial conventional rooms.
A thoughtful design can make almost
any room highly functional. In actuality,
size doesn't limit most doctors or
their practices. Rather, it's a lack
of adequate room numbers that
can be stifling. For example, you
need space for overflow, emergencies,
increasing hygiene or, you need extra
room in the event of equipment failure,
or to allow a slightly slower staff
member the time to learn and improve
new skills and techniques.
We recommend that you slow down for
the design process. Simplify. Condense.
Organize. We want to help you create
space for an adequate number of treatment
rooms. You'll spend less, you'll get
more, and you'll enjoy the benefits
of a more productive office after
having completed the process. |
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| Q. |
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How do
I make the transition from dental school
to private practice? |
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If
you are a recent dental school graduate
and you are trying to figure out how
to make it in the real world, in order
to make the transition productively,
you basically have three choices:
1. Become a specialist so that you
can have higher fees to make up for
your inefficiency... not a bad choice...
but obviously not the one that most
of us make... and you really don't
have to become a specialist in order
to make a great living.
2. Practice in a place where you can
do primarily high-end cosmetics (essentially
you're becoming a specialist and will
do the same thing as in #1, but remember
you won't be getting referrals
from other dentists!) To do this,
you need to spend most of your time
and attention on marketing and training.
3. Get efficient. This is what most
of us can do today in order to make
a successful practice. To do this,
you've got to think outside the box...
(okay, outside the cubicle really).
Here are a few of the basic requirements:
a. You should learn how to schedule
and thereby work at least two equal
treatment rooms (with additional rooms
for hygiene). That means trained assistants
that can actually do things not just
suck saliva. This doesn't mean that
you'll be running around. Quite the
contrary. It means that you can comfortably
transition from patient to patient
without tremendous stress placed on
your in procedure on-time
performance.
b. Except for a very few practices,
hygiene is where your next treatment
comes from - grow it. Hire great hygienists,
be ready to pay for that and make
sure that they are highly motivated.
You need to help with their peak efficiency
because they aren't going to come
cheaply and, like you, they won't
have learned efficiency in school!
c. Create a system whereby all
instruments and supplies can be obtained
by both doctor and assistant from
the seated position. Visit our sister
company, Ergonomic Products, for ideas
about equipping your treatment environment.
They have some very unique and innovative
solutions to outfitting your treatment
rooms for peak performance. |
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| Q. |
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Who are
you? |
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| A. |
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We are
a dentist-to-dentist organization. Our
founder, Dr. David Ahearn, and his board
of dental advisors are actively involved
in every detail of Design/Ergonomics.
We get excited when a doctor decides
to improve the future of his/her practice,
and because we know that productivity
is paramount, we have designed a system
that will significantly enhance the
efficiency of any dental practice. We
use only the best materials, such as
solid CORIAN®, and aircraft aluminum,
to customize your office space, and
we work with our customers directly,
so as to minimize cost. |
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What
do you do? |
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| A. |
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We design
high performance dental offices. We
do that efficiently. As a result, our
fees are reasonable and our cost per
treatment room is unbeatable. The reason
we emphasize the cost per treatment
room is that this is how you will earn
income from what you produce. |
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| Q. |
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What
makes your designs so unique? |
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| A. |
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We broke
a lot of dental rules when we created
our design system! If you consolidate
all your regular delivery system technology
into an ultra-compact and efficient
space, what you do with the rest of
the office easy. We work with our clients
to understand first and foremost that
when it comes down to it dentists are
manufacturers of custom products for
individual clients- our patients. Yes,
it's a service business- but we don't
get paid unless we actually make something!
Our job is to help you manufacture so
effectively that you will have plenty
of time to serve, educate and motivate
your patients- resulting in markedly
improved case acceptance. We approach
an office design with an all-inclusive
attitude, not as a series of pieces. |
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| Q. |
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How does
ergonomics relate to the day to day
practice of dentistry? |
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| A. |
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Dentistry,
when stripped of all of its professionalism
(diagnosis, communication, management,
etc.) is a manufacturing process. A
crown (etc.) must be successfully made
and placed in order to be compensated.
When viewed in this light it just makes
sense that the best manufacturer must
have the best equipment in the best
work environment. And that best is not
just a pretty picture, it requires a
very carefully planned and executed
facility. Ergonomics serves as the foundation
for this work. |
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| Q. |
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Tell
me why chair conversion is so important
for overall profitability? |
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| A. |
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Chair
conversion is, in dental practice, a
part of what in industry is known as
"zero changeover". Zero changeover
studies particularly as part of the
Toyota production system teach techniques
that markedly reduce the time required
to convert from procedure to procedure.
The results of designing for zero changeover
alone can increase your practice results
dramatically. |
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| Q. |
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You show
a large number of standardized plans,
but my needs are special. How should
I proceed? |
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| A. |
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Pre-templated
plans do save you money and they are
rapidly provided. Many times it is possible
to customize a preexisting plan economically.
However, special needs sometimes require
a full ground up conception. |
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| Q. |
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I've
heard that your offices are noted for
exceptional on-time performance. How
is that accomplished? |
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| A. |
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By studying
quality leaders in other industries,
such as Toyota, we have been able to
design systems that allow you to create
consistent quality in a very cost effective
manner. |
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